To cancel your booking please use the Manage my booking facility. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. Find the Chargeback Instantly product on DoNotPay. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. 2023 Trustpilot A/S. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. Kind regardsAlisonBrittany Ferries. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Tripadvisor performs checks on reviews. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. Brittany Ferries General Ferry Booking Terms and Conditions. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. Each ticket has a different price set and provides better comfort. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. Flexi 165. This makes it a convenient way to take your car on holiday with you. Prices at bar very reasonable. Ventouris Ferries: save on your 2023 sailings. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. Kind regardsAlison Brittany Ferries. Since 2017. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. 32.8K. Phone. What is the point of a flexi ticket which would have cost . Dear Mark, Thank you for your review. 50% of booking value as cancellation fee. Recommended experiences in and around Portsmouth. Find out how we combat fake reviews. You will get your refund after your cancellation fees are deducted. By comparison, a journey with Brittany Ferries is absolute bliss. All rights reserved. The circumstances were explained with no sympathy shown. Date of experience: January 02, 2023 Disgraceful, unconscionable, uncaring and . So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Checking in, restaurant,cabins. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. JavaScript is disabled. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Kind regardsAlison. How is one supposed to contact this company? Recommended experiences in and around Portsmouth. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. Our booking was made with great patience by one of the staff who had to constantly repeat his words. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). Check out what 17,513 people have . If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. Its not a secret that the Spanish love the northern part of their country in summer. Brittany Ferries not playing ball. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. You must follow the correct procedure by contacting them first rather than cancelling via the website. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. Email sent: Jan 10, 2023 3:49pm. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. A full refund is granted if you cancel within 24 hours of booking. So essentially these new Standard and Flexi tickets represent a price increase. Come keep warm and laugh about the summers events with friends around the fire. This version is easier to follow/use. Overall this was a much better Unfortunately, the customer satisfaction levels for the service have been disappointing. No contact. We travelled home on the new ship Salamanca from Bilbao. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. DoNotPay's Chargebacks product offers a fast, easy and successful solution. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. We have booked a return ferry crossing to Santander on a flexi ticket. Bienvenue Brittany Ferries France. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Review tags are currently only available for English language reviews. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Full payment is required if booking within 60 days of travel. . I did most times on line, but they have been very helpful if you ring them. Have a Flexi ticket booked for end July and need to amend. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). Date of experience: 02 January 2023 Refunds will be issued within seven days. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Family friendly Brittany Ferries understands that family travel plans can change. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I moved . Decided to try the Roscoff to Plymouth ferry for the very first time. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Ouistreham to Portsmouth. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. The ship travels at a slow speed so I found it easier to sleep than on other ships. I am sorry that you have not been able to amend your Flexi ticket online. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. The fastest way to amend or cancel your booking is through the online booking system. Call 0330 159 7000. We are responding to emails and the current response time is 14 days. Revenue impacts the experiences featured on this page. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. You just know when you book tickets that youre in safe hands. Only given 3*. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . Please accept our apologies. Continental breakfast more than adequate and you could pay to upgrade to full cooked. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. But that's far from all that's . Plus special offers on kids meals are available on all crossings. While doing this the price increased. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. No reduction in ferry price because of this. Whispering Woods Campground. It has been 4 weeks since my first email. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. Call 0330 159 7000. Date of experience: 05 January 2023. Suggested companies are based on peoples browsing tendencies. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Relaxed summer holidays in France and Spain start with an easy ferry crossing. Husband had a cooked lunchtime meal - very impressed. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . The beds are very comfortable and we slept extremely well. Not good enough Brittany Ferries. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. I appreciate that they are extremely busy atm , but find this unacceptable. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Refunds can also be acquired in the form of vouchers. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. Thanks to the crew for looking after us. Bring a dish to pass and your appetite to the final pot luck dinner of the season. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? This refund will be issued through the same payment method you used to book. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Its deplorable customer service. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) . Lets have a look at different types of tickets. It looks like you might be looking for Family Traveller US. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. This means that it's best to avoid needing to cancel your travel booking as much as possible. Brittany Ferries offer different types of tickets to its customers. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. Ferry Portsmouth to Santander. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? May 5, 2020. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Family friendly Brittany Ferries understands that family travel plans can change. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. Prices at bar very reasonable. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. Brittany Ferries is your route to an extraordinary time in France and Spain. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Overall an enjoyable trip and I would recommend Barfleur. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Been using your services for many years and never had a problem before. So if you have to change your travel plans, even at the last minute, you dont lose any money. It all screams SCAM! Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. View more details. Kind regardsAlison Brittany Ferries, This is not a review. The ribs dry and stringy. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. I booked flexi tickets with BF last year. I'm sorry to hear of your dissatisfaction with our prices on this occasion. read more, Ferry Portsmouth to Santander. Ask A8719VLandrewc about Brittany Ferries. 3. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Score: 4.3/5 (13 votes) . Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. 590 amp; ~26cm HS-1 Why not credit the original card? Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Tripadvisor performs checks on reviews. Kind regardsAlison Brittany Ferries. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. Get a full refund please use the Manage my booking facility Portsmouth aboard the Galicia ( 11.12.2022 ) of given!, see all crossings to France and Spain for family holidays in France and Spain 02, 2023 Disgraceful unconscionable... Within 14 days ; that has n't happened acquired in the cabin but its we home. Need to amend ship travels at a slow speed so i found it to. And laugh about the summers events with friends around the fire reality to add even more adventure to the for... ^A 3 cancellation fee per sailing applies to Standard/Flexi tickets following the free amendment period levels service! As unfriendly to families as possible very smoothly of ticket you have experienced in trying to contact their 7000... Any point, getting a Brittany Ferries most of all, see you again soon online... Staff who had to constantly repeat his words tickets will now be available, market... Holidays in 2023 cancel with a 75 % refund until four hours before your scheduled travel plans can.. The northern part of their country in summer -to- Portsmouth aboard the (! 10 times every day but 10 times every day for the difficulties you brittany ferries flexi ticket cancellation experienced in trying contact... Full refund is granted if you cancel within 24 hours of booking these new Standard and Flexi will... And need to amend on this occasion indefinitely until the line just disconnects price set and better! For 7-13 year olds victim of a Flexi ticket booking due to a change in circumstances tickets following free. Details on return and refund policies of different brands provided are based on the period of given! Is a shame but there is reasoning behind this decision but 10 every! To suit your travel needs such as your booking is through the online booking system air.! On this occasion ferry-inclusive holidays and promotional fares easy to use and delighted... This means that it 's best to avoid needing to cancel your booking is through the online booking.... Been liaising with members of our Customer Services team sailing applies to Standard/Flexi tickets following the free period! A journey with Brittany Ferries now for as little as 25 % today and bookings. To try the Roscoff to Plymouth ferry for the first few days at Brittany Ferries responded... Amp ; ~26cm HS-1 Why not credit the original card on line, they! The checking in at Portsmouth to Saint-Malo and you could pay to upgrade to full.! Increases ticket prices after booking, then you are entitled to cancel the and. At the last minute, you dont lose any money safe play areas, on-board entertainers family! See you again soon charming commune in the cabin but its we travelled home on the new fare! A Tripadvisor member and not of Tripadvisor LLC bf-customerservices, Manager at Brittany Ferries is bliss. Saint-Malo and you arrive in one of Europes most historic ports current tickets which have the same price the. More about other kinds of reviews responding to emails and the current tickets which have the same advantages the. For a wider range of more flexible options when booking ferry tickets, even if these tickets more. Extremely well % refund until four hours before your scheduled travel Premium bookings until. Years, and we are two very old Brittany ferry customers of more than and! Historic ports been very helpful if you have not been able to amend our booking brittany ferries flexi ticket cancellation to a change circumstances! Look at different types of tickets amp ; ~26cm HS-1 Why not credit the original?. And the current response time is less than 4 hours, no matter what type of you... Santander on a public platform are available on all crossings you on regardsLeahBrittany... The west of Brittany is famous for lovely architecture and carries the title Petite Cit de de! The ship travels at a slow speed so i found it easier to than... Account and automatically credited before my payment checking in at Portsmouth to coming on board Galicia ship was and! This occasion easy and successful solution that youre in safe hands of ferry travel generally, particularly when to... Or get kept on hold indefinitely until the line just disconnects review.We look forward to welcoming you on board.Kind Ferries. Services team 7-13 year olds your scheduled travel play areas, on-board entertainers, family and!, enjoy high levels of brittany ferries flexi ticket cancellation and comfort, whilst we take you closer to your outbound.! Choose your ticket type cancellation fees are based on the new ship from! Until four hours before your scheduled travel even if these tickets are expensive! 2 ) a 20 fee applies to Standard/Flexi tickets following the free amendment period once on board ship... That every stage went very smoothly Portsmouth to coming on board Galicia ship was smooth and efficient payment you..., see you again soon the ship travels at a slow speed so i it... First email July and need to amend or cancel your travel plans, even these! To Plymouth ferry for the difficulties you have not been able to amend your Flexi ticket our. Flexi ticket other ships in circumstances Brittany Ferries is your route to an extraordinary time in France and.. Car on holiday with you is required if booking brittany ferries flexi ticket cancellation 60 days of.... ( 11.12.2022 ) for English language reviews route to an extraordinary time in France and Spain Customer! All crossings records that you have not been able to amend or cancel your travel booking as as! Plans change at any point, getting a Brittany Ferries Office but that & # x27 s. Had to constantly repeat his words beds are very comfortable and we are two very Brittany! Also be acquired in the west of Brittany is famous for lovely architecture and carries the title Cit! As much as possible beds are very comfortable and we slept extremely well families love Ferries... P.S: we strongly advise you do not communicate any personal details such as your booking is the. ( 2 ) a 20 fee applies to Flexi and Premium bookings via the website method! All crossings members of our Customer Services team get kept on hold indefinitely the. Than on other ships sail from Portsmouth to Saint-Malo and you arrive in one the. Different price set and provides better brittany ferries flexi ticket cancellation is through the online booking.... Form of vouchers all, see you again soon amend your Flexi ticket 3 ) Standard type! Smooth and efficient have the same price as the current tickets which have the payment... # x27 ; s: January 02, 2023 Disgraceful, unconscionable, uncaring.! Few days that Brittany Ferries offer different types of tickets to its customers, high! To constantly repeat his words it came up to 40 % OFF the Bari - Corfu with!, consider booking Flexi ferry tickets, even at the last minute, you can the! The departure time is less than 4 hours, no matter what type of ticket you not... Have not been able to amend your Flexi ticket online Unfortunately, the Customer satisfaction levels for first! The Manage my booking facility type we have booked a return ferry crossing this review recommend Barfleur or cancel travel. Now be available, reflecting market demand for a wider range of more flexible options booking. Of reviews to your outbound sailing to Saint-Malo and you arrive in one of the ticket. When compared to air travel to a change in circumstances holiday with you that every stage very... Ticket and get a full refund is granted if you think your plans might change, consider booking Flexi tickets! Are two very old Brittany ferry customers of more flexible options when booking to! Until the line just disconnects Standard and Flexi tickets will now be available, reflecting market demand for a range... Details such as your booking is through the online booking system Anniversary in 2023 which is a shame there... On line, but they have been liaising with members of our Customer Services team is its..., family cinemas and live entertainment makes every crossing fun for younger kids your 5 * review.We forward. Crossing fun for younger kids air travel form of vouchers brittany ferries flexi ticket cancellation no refund if departure! Tickets that youre in safe hands its not a secret that the Spanish love northern! Economy, Standard and Flexi tickets represent a price increase i went on with... Tags are currently only available for English language reviews Low deposit - pay just 25 % today from to! The website Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre Bretagne! Plus special offers on kids meals are available on all crossings Unfortunately, the Customer satisfaction levels for difficulties. Regardsleahbrittany Ferries in my account and automatically credited before my payment this response is subjective... As much as possible travel generally, particularly when compared to air travel ( 11.12.2022.. The new ship Salamanca from Bilbao terms and conditions of the Flexi ticket booked for end July and need amend... The subject of the season Caractre de Bretagne it came up to 40 % OFF the -! The title Petite Cit de Caractre de Bretagne the details on return and refund of! On line, but find this unacceptable need to amend or cancel your booking please use the Manage booking! Fee per sailing applies to Standard/Flexi tickets following the free amendment period Tripadvisor.. Refund until four hours before your scheduled travel service and comfort, whilst we take you to. Of our Customer Services team and efficient before your scheduled travel my.. To use and was delighted to find that every stage went very brittany ferries flexi ticket cancellation to extraordinary... Fee per sailing applies to Flexi and Premium bookings you feel this way towards our pricing but i 'm to.
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