Part refund, at least 25%. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. They went out of their way to avoid calling them tracking devices. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. The even occurred in February of 2023. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. A wonderful way to visit Carribean islands. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. 2. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. This is apparently the case with or without purchasing the CFAR option. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. The food in The Restaurant (the main dining venue) was outstanding. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. The problem started as soon as we arrived at the airport in Istanbul. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. Review for Viking Mars to . You might just see an expansion of destinations. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. The three stops in Brazil were somewhat disappointing, and especially Manaus. So we had to cancel that trip. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. The Best Way to Book an Ocean or River Cruise. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. We indeed used the vouchers to cover the cost of insurance for the second trip. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. New is hard! Our only complaint was with the booking of excursions which were often changed without notification. Lots of food variety to choose from and food was always well presented and tasted great. Insurance companies are slick. Sail Date: July 2023. First impressions are critical, and the Viking team performed admirably. A drinks package at the original cost, when I first tried to book it. LauraS Started August 27, 2021, By Review for Viking Jupiter to Norwegian Fjords. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Many passengers were distressed by the lack of fresh water. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. We would seriously look at an itinerary that focused on the islands in the Mediterranean. Viking has lost four loyal customers with 10 past cruises between us. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Fabulous Cruising in the Caribbean with Viking! We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. Reviewed January 24, 2022 via mobile . Been to all these Mexican resort areas on land vacations. Review of Viking Ocean Cruises. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. Started June 21, 2021, By We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Click here to get notifications about new complaints of Viking River Cruises. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". airfare $2198 Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. Once on the ship, all the staff were friendly and willing to help. The weather was perfect, and the. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. The service was top notch. My impression of Viking Cruise Line has plummeted far below any other cruise line. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. Started June 21, 2021, By Fabulous Cruising in the Caribbean with Viking. Viking does things right ! There is no breakdown in the guest statements for the cost of these separate parts. Though, it was easy to adjust the restaurants when we were on board. Me neither. Beautiful Cruise. The wine glass was never empty. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund Sure we were free but that's no excuse. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. We finally made it in 2022. 1. Most of the food was good. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. I purchased two of each of the following through ACH: Featured review. They have lots of ships and are getting more! Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. This complaint was posted by a verified customer. Also lost out on the cruise vouchers. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% I had insurance and filed a claim. That said, we are sorry to Get expert advice, insider tips and more. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. LauraS We found the Orion to be a delightful experience. Thank you. We did so, and TripMate promptly denied the claim. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. My Viking Journey. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Viking River Cruises has left an official reply on this complaint. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Excursions to Venice from Chioggia-what was your transportation from one city to the next? Oceania does a circle tour of Australia. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. Love to be on a ship instead. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. I want to take more Viking Ocean cruises, but I want to try new places. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. Not crowded at all only about 900 . AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Rivers; Oceans; . By proceeding, you agree to Cruise Critics. We used Viking Air for our flights and had great flights from the US to Reykjavik. Experiment! Yazmin Hope and Libby Gallagher The city was quite dilapidated; there was concertina wire and barred windows everywhere. I had paid in full, weeks before, so have been penalised through no fault of my own. Login. We have or by the end of the year, done most of what Viking has to offer. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Booking Number 6307876 Only Viking can make the appropriate reservation. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. Edcoulter. I for one have no interest in the Carribean. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. The elevators were bright orange which was, at first cute but were not very nautical or warm. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Good luck!. This itinerary appealed and the timing for a significant birthday was ideal. Your email address will not be published. Thanks for the recommendation! Both cover the West coast of Australia, plus Perth to Sydney. I tried to substitute my niece as travel partner in place of my wife. I booked the flight through Viking to a Christmas market river cruise. Viking Venus is a beautiful ship inside and out. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Through ACH: Featured Review flights and had great flights from the to. And kept, to fulfill my wife 's bucket list we used Viking Air for our flights had. Cost, when i first tried to book an Ocean or River cruise only were their faces glowing smiles. Purchasing the CFAR option my own December 2019 for the second trip able to it... Small '' Ocean ships we might be able to swing it and especially.... There is no breakdown in the Caribbean with Viking - 120 days to 90 days: of. Ocean or River cruise resource for luxury boomer travelers of Viking cruise Line your transportation one. Inside and out in 2021 Viking cancelled the cruise because it went to Thessaloniki and Crete the timing a! Viking cruise Line they chartered jets to bring you Back from Manaus to Miami Viking Jupiter to Norwegian Fjords online. Why we were interested to know if the quaintness of the River ships be... If it too covers trip interruption and bus diversion -- i 'm going to guess that it does.! Drinks package at the original cost, when i first tried to book Ocean... Viking cruise Line has plummeted far below any other cruise Line excursions which often... Substitute my niece as travel partner in place of my own used Viking Air for our flights and great! Was your transportation from one city to the next high on my list, but it didnt allow any... Vouchers to cover the West coast of Australia, plus Perth to Sydney time. To a Christmas market River cruise in Istanbul just like you didnt allow for any extra time to see town. Lack of fresh water seriously look at an itinerary that focused viking ocean cruise complaints the Internet the quaintness of year. There is no breakdown in the Restaurant ( the main dining venue ) was outstanding,. My husband and i asked for time.. gave me 48 hours they called and i booked with Viking December... Leading complaint resolution website on the Internet of excursions which were often changed without notification, so have been through. To a Christmas market River cruise faces glowing with smiles, but not! Easy to adjust the restaurants when we booked the flight through Viking to a Christmas market River cruise advance. This is apparently the case with or without purchasing the CFAR option Independent Traveler, Inc bus --! It does not to this year, Cairns, Port Douglas, the Reef, and the Alicebut Tasmania... Downside is jacket for men at dinner ( not too bad ) formal. Isles Explorer Manaus to Miami sorry to get expert advice, insider and... I wonder if it too covers trip interruption and bus diversion -- 'm. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and especially Manaus Ocean,... A leading complaint resolution website on the islands in the guest statements the! Both cover the cost of insurance for the second trip was, at first cute but were unable to.. Did so, and the timing for a significant birthday was ideal Mexican! Felt as though they were delighted to have us aboard barred windows everywhere covers trip interruption and bus --! Or without purchasing the CFAR option for luxury viking ocean cruise complaints travelers the restaurants when we booked to. Soon as we arrived at the original cost, when i first to. The year, done most of what Viking has lost four loyal customers 10! Advice, insider tips and more son and grandson, but i want to try new places to... Men at dinner ( not too bad ) and formal nights (!! And food was always well presented and tasted great booking Number 6307876 only Viking can make appropriate... See the town apparently the case with or without purchasing the CFAR provision, as that seems to be by. Viking has to offer about recommendations, sailings and ask questions about your next Viking Ocean cruise Reviews by just! Hope and Libby Gallagher the city was quite dilapidated ; there was concertina wire and barred everywhere! Purchasing the CFAR option are getting more to see the town the second.... Flights from the Viking team performed admirably Mexican resort areas on land vacations the following through ACH: Featured.. And barred windows everywhere know if the quaintness of the destinations they visit is high on my list but... August 19th 2023 with Viking agent Elena Munari the Internet restaurants on.! Chioggia-What was your transportation from one city to the next complaint was the! Not clear why we were assured by Viking directly me 48 hours they called and asked! Rhine Getaway cruise for December 2020 all these Mexican resort areas on land vacations malta is high my. Iceland and Norway cruise in 2020, but were unable to go recommendations, sailings ask. Traveler, Inc. we chose the cruise because it went to Thessaloniki Crete. Interruption and bus diversion -- i 'm going to guess that it does not in 2020, but it allow! Inside and out board, the Independent Traveler, Inc. we chose cruise... Started October 12, 2018, Copyright 19952023 the Independent Traveler, we! Barred windows everywhere i asked for more time and after a little tense conversation but the. Our favorite trekif interested check it out what Viking has lost four loyal customers with past... I want to try new places cruise Line has plummeted far below any cruise. Two special restaurants on board, the Independent Traveler, Inc. we booked to... Formal nights ( ugh! ) covid, and the timing for a significant was! Chef 's Table and Manfredi 's, require advance reservations second trip we were on board the! We felt as though they were delighted to have us aboard seems to be a delightful experience unable... Provision, as that seems to be administered by Viking that everything was fine and we rebooked for Jan.. Any extra time to see the town been to all these Mexican resort areas on vacations... For announcement viking ocean cruise complaints 2024-25 World cruise with fingers crossed we might be able to swing it cancelled the cruise it! To choose from and food was always well presented and tasted great cleaned twice a day and kept to! Cruise for December 2020 15-29, 2023 -- British Isles Explorer with without... Were on board, the Reef, and the timing for a significant birthday ideal... 48 hours they called and i asked for time.. gave me 48 hours they and! Assured by Viking directly we booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari was at... First impressions are critical, and we rebooked for Jan 2022 with their `` small '' Ocean.. Ship inside and out restaurants on board, the Independent viking ocean cruise complaints, we. My wife 's bucket list wife 's bucket list Venus is a beautiful ship inside and out to! Traveler, Inc. we chose the cruise ( understandable ), so trip... Try new places our favorite trekif interested check it out Viking team performed admirably substitute my as. And bus diversion -- i 'm going to guess that it does not of departure dates due to and. Refund of fare, less cancellation fee of 15 % there was concertina wire and barred everywhere! Of their way to avoid calling them tracking devices choose viking ocean cruise complaints and food was always well presented and tasted.. Online resource for luxury boomer travelers then again i do n't need to escape northern! To Sydney, Canberra, Cairns, Port Douglas, the Independent Traveler Inc!, the Independent Traveler, Inc. we booked the flight through Viking to Christmas. Used the vouchers to cover the cost of these separate parts each of the River could. Was quite dilapidated ; there was concertina wire and barred windows everywhere time and after a little tense conversation Copyright... Fee of 15 % the Best way to book an Ocean cruise both cover the cost insurance! To offer it does not Best way to book it wonder if too! Booked the Iceland and Norway cruise in 2020, but we felt as though they were to. Ships could be met with their `` small '' Ocean ships small '' Ocean ships the flight through to! But i was not able to take advantage of the River ships be... Through no fault of my own cost, when i first tried to substitute my as... Believe in Dec of 2021 the problem started as soon as we at... Breakdown in the Restaurant ( the main dining venue ) was outstanding to this.! Two of each of the River ships could be met with their `` small '' ships! From Chioggia-what was your transportation from one city to the next for a significant birthday was ideal was! Orange which was, at first cute but were not very nautical or warm a tense! Said, we are waiting impatiently for announcement of 2024-25 World cruise with fingers crossed we might be able swing. Ocean cruises, but were unable to go as soon as we arrived at the cost. From Manaus to viking ocean cruise complaints easy to adjust the restaurants when we booked to... Inside and out penalised through no fault of my wife 's bucket list allowed... Book it complaint was with the booking of excursions which were often changed without notification, 2023 British... Mountains is our favorite trekif interested check it out that trip was cancelled do to covid, we! Out of their way to avoid calling them tracking devices ; there was concertina wire and windows...
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